AI Agent for Retail & E-Commerce
An Arabic & English AI agent that confirms COD orders before they ship, recovers abandoned carts on WhatsApp, and handles every "where's my order?" message automatically and doesn't go quiet after the sales
Free 30-min call · No obligation · Dubai-based
Three leaks. One number you're not tracking
Leak one: COD cancellations. COD cancellations. Nearly 20% of cash-on-delivery orders in the UAE end in Return-to-Origin. The customer changed their mind, didn't answer the door, or forgot they ordered. Each one costs you double — the outbound shipping AND the return leg. That's two courier fees for zero revenue. And the cash from COD orders that DO land? Your courier holds it for 7 to 14 days before reconciliation. You shipped it, they received it, and you still can't touch the money. Meanwhile, 71% of UAE retailers feel forced to keep offering COD because turning it off means losing customers. You're trapped."
Leak two: abandoned carts. A customer adds to cart, gets distracted, and leaves. You send an email. They don't open it. Meanwhile, they're on WhatsApp all day — the one channel you're not using to bring them back.
Leak three: "Where's my order?" takes up half your support volume. Your team answers the same tracking question forty times a day instead of handling returns, upsells, or anything that actually moves revenue.
Each leak is manageable on its own. Together, they're compounding silently every month
200 orders/month × AED 250 AOV × 20% COD cancellation rate = AED 10,000/month walking out the door — on just one of the three leaks, illustratively.
Plug all three automatically → recover revenue your team doesn't have time to chase.
How it works
02
A cart gets abandoned
The agent sends a personalised WhatsApp message with the product image and a one-tap link back to checkout — in Arabic or English, on the channel they actually open. Disclaimer: the customer has to be a returning customer or left his number during a check out process for this to work.
What your AI agent does for your store
Confirms every COD order on WhatsApp
Before it ships, not after it bounces back. Customers confirm, reschedule, or cancel in chat — cutting failed deliveries before they cost you
Recovers abandoned carts on the channel that gets opened
WhatsApp, not email. Personalised message with the product, the price, and a one-tap return to checkout
Handles WISMO automatically
Pulls live tracking from your courier integration, shares status and ETA, no human involved
Speaks Arabic and English
matches how your customers actually shop and message across the GCC
Processes returns and exchanges in chat
Issues return labels, books courier pickup, confirms refund timeline, all without a support ticket
Recommends products from your catalogue
A customer asking about running shoes gets shown three options in their size and price range, inside the conversation
Most cart-recovery and order-management tools were built for markets where credit cards are default and returns are free. That's not how e-commerce works in the Gulf.
Here, a high percentage of orders are cash on delivery. A cancelled COD isn't just a lost sale — it's a shipping cost you already paid, a product sitting in a courier's warehouse, and a margin hit you can't recover. Your AI agent is built around that reality, not around a Shopify blog post written for the US market.
It knows the difference between a customer confirming a COD order and one asking to swap sizes before delivery — and handles each without involving your team.
COD confirmation, cart recovery, and WISMO handled as separate flows
Arabic and English in one agent
Connected to your catalogue, courier, and payment gateway
Every interaction logged for conversion and recovery reporting
After the sale, the conversation keeps on going
The agent doesn't go quiet after checkout. It sends shipping updates proactively, handles delivery rescheduling, processes returns without a support ticket, and asks for a review once the order lands.
That post-purchase silence most stores have — where the customer hears nothing between "order confirmed" and "where's my stuff?" — disappears. Every touchpoint after the sale is automated, in the customer's language, on the channel they're already using.
Your agent:
Proactive shipping updates — customer gets notified at each stage, not left guessing
Delivery rescheduling in chat — if the customer can't receive today, they reschedule in one message
Returns and refund tracking — return label issued, courier pickup booked, refund timeline confirmed, all in chat
Post-delivery review request — timed after delivery, not randomly
What this looks like for your business
Common questions
Less waste. More revenue.
Ready to stop leaking revenue from three directions?
30-minute strategy call. We look at your COD cancellation rate, your cart abandonment numbers, and your support volume — and tell you straight whether this plugs the leaks or it doesn't. No pitch, no pressure.
Free strategy call · No obligation · Dubai-based team